Product Quality Commitment Letter

Dear customer:
First of all, thank you for choosing our product!
Daume (Shanghai) Control Technology Co., Ltd. guarantees that our products are manufactured in accordance with GJB9001-2017 and ISO9000 certification management systems.
In order to ensure product quality, we vigorously promote comprehensive quality management, establish a sound quality management system, control the production process, and strictly control the quality of raw materials and outsourced parts; Strictly implement national and industry standards and relevant production process documents; The inspection rate of measuring instruments and special equipment reaches 100%; All products leaving the factory must be inspected according to the corresponding inspection items and program control documents to ensure a 100% pass rate.
To clarify the product quality responsibilities of both the buyer and seller, ensure product quality compliance, and guarantee product safety, the following guarantees are made:
  • The supplier guarantees that the supplied products are brand new and meet the legal quality standards, and is responsible for the quality of the products.
  • The supplier shall provide the purchaser with copies of the production license and business license stamped with the official seal of the supplier.
  • The products provided by the supplier do not have any intellectual property disputes, If any intellectual property disputes arise, the supplier shall be fully responsible and shall not be liable to the buyer.
  • Provide necessary product information to the purchaser during supply, including product inspection reports, certificates of conformity, drawings, parts lists, user manuals, packing lists, and other materials.
  • The supplier shall provide the purchaser with a product supply list stamped with the official seal of the supplier.
  • The packaging and registered trademarks of the supplier's products comply with relevant industry or national regulations.
  • Any of the following situations does not fall under the supplier's free warranty responsibility, but can be compensated at cost price:
    1 Exceeding the warranty period.
    2 Equipment damage caused by failure to install, operate, and maintain according to the product manual or by personnel without relevant qualification certificates.3 Due to uncontrollable disasters such as floods, fires, lightning strikes, earthquakes, etc., the product may malfunction or be damaged.4 Malfunctions or damages caused by non supplier products themselves.
  • The purchaser shall strictly follow the storage conditions indicated on the packaging, and shall be responsible for any quality issues caused by improper storage of the product by the purchaser.
  • If the user complains about product quality issues, the supplier should actively cooperate to resolve them properly. If it is indeed the supplier's responsibility, the supplier shall bear full responsibilityAnd the cost.

    Commitment Unit: Daume (Shanghai) Control Technology Co., Ltd

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